Frequently Asked Questions

Shipping
We offer free shipping on orders over $90. Shipping costs (if applicable) are shown at checkout.
Delivery
Orders are processed quickly and delivered to your doorstep with tracking updates.
Delivery Time
Processing takes 1–3 days. Delivery usually takes 5–10 business days.
Payment
We accept all major cards and secure online payment methods with secure encryption.

Frequently asked questions

How we keep prices honest?

Most beauty and fragrance retailers add multiple layers of markup before a product reaches you — brand → regional distributor → wholesaler → retailer, each one adding their own margin.

We buy directly from authorized distributors and licensed wholesale suppliers across the EU, UK, and US, cutting out several of those middle steps. That's the entire reason our prices sit below department stores and other retailers for the same, authentic product — not a different formula, not a different bottle, not a "dupe." Same product, fewer hands it passes through before reaching you.

Every product is 100% authentic?

We do not sell counterfeits, testers presented as full-size, or reformulated "inspired by" versions. Every item is sourced from the original brand's supply chain through verified distribution partners. If something ever arrives and you have any doubt about it, contact us — we stand behind every product we sell.

Why this matters?

We know discounted prices on prestige brands can raise a fair question: "how is this real at this price?" It's a fair thing to wonder, and we'd rather answer it directly than have you guess. The honest answer is supply chain, not compromise on the product itself.

Any Questions?

Reach us anytime at support@maisondemusk.com or on WhatsApp — we're happy to talk through sourcing for any specific product before you buy.

Your Shipping Questions, Answered

How long does shipping take?

Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 5–10 business days, depending on your location and carrier.

How much does shipping cost?

We offer free shipping on orders over $90. Any applicable shipping charges for orders below $90 will be shown at checkout.

Can I track, change, or get help with my order?

Yes. Once your order ships, you’ll receive tracking information by email. If you need to make a change, cancel an order, or have an issue with your delivery, contact us at support@maisondemusk.com as soon as possible.

Do you ship internationally?

Maison DeMusk currently operates regional storefronts for the

United States/Canada,

United Kingdom,

European markets,

so shipping availability and conditions can vary depending on your location.

🔄 Returns & Refunds

What is your return policy?

Maison Demusk offers a 30-day commercial return window for eligible products. Certain sealed cosmetics, personal-care or hygiene-sensitive products may have return restrictions once opened, where permitted by law. Products that arrive damaged, defective, incorrect or not as described are handled separately in accordance with applicable consumer rights. Please see our Returns & Refunds Policy for full details.

How do I request a refund?

Simply contact our support team with your order details, and we’ll guide you through the process.

What if I receive a damaged or wrong item?

We’re sorry for the inconvenience. Please contact us immediately with photos, and we’ll arrange a replacement or refund.

🧴 Products & Authenticity

Are your products authentic?

Yes, we carefully source products from verified suppliers and reputable brands to ensure quality and authenticity.

Why do some products have limited stock?

Some popular items sell out quickly due to high demand, so we keep limited quantities to ensure freshness and availability.

Do you offer branded products like Clinique or Olaplex?

Yes, we offer a curated selection of well-known brands along with high-quality alternatives at great value.

📞 Support

How can I contact customer support?

You can reach us via our Contact Us page or email us, and our team will respond within 24 hours.

What if I entered the wrong address?

Please contact us immediately. If your order hasn’t shipped yet, we’ll update it for you.

FAQ

Maison Demusk FAQ

Quick answers about shipping, orders and returns. If you can’t find what you need, please visit our contact page.

Regional Storefronts

For local currency and tailored delivery options, please visit the store for your region:

United States & Canada: Maison Demusk US Store
United Kingdom: Maison Demusk UK Store
European Union: Maison Demusk EU Store

Shipping

Where do you deliver?

We currently serve customers in the United States, United Kingdom and selected European Union countries. Availability of some products may vary by destination.

How long does processing take?

Orders are generally processed within 1–3 business days. Delivery times depend on your destination, the product and the fulfilment partner. An estimated delivery timeframe is shown at checkout or in your shipping confirmation.

Why did my order arrive in more than one package?

We work with several fulfilment partners, so items in one order may ship from different locations. You will receive tracking information for each shipment, and there is no extra shipping charge for split shipments.

How do I track my order?

Tracking details are emailed to you once your order has been dispatched.

Returns & Refunds

What is your return window?

You can request a return within 30 calendar days of receiving your order, subject to our Returns & Refunds Policy.

What if my item is damaged or incorrect?

Email support@maisondemusk.com with your order number, a description of the problem and clear photos of the product and packaging.

Where do I send a return?

Please do not send anything back until we have sent you return instructions. The correct return address depends on where your order was dispatched from.

Still Need Assistance?

Contact us through our contact page or at support@maisondemusk.com and a representative will respond within 24 hours. US customers can also call or WhatsApp us on +1 (331) 216-1062.

Frequently Asked Questions

Shipping

Delivery

Delivery Time

Payment